Brynjolfsson, Li & Raymond · QJE, 2025
What the study found
A study of 5,172 customer support agents found that access to an AI assistant increased issues resolved per hour by 15% on average. Less experienced workers benefited more.
What it does not establish
This was one customer support setting using a specific assistant. It does not predict the results of every tool, job, or training program.
AN IDEA TO TRY
Make it practical.
Choose a recurring task. Compare time, accuracy, and the amount of correction needed before and after trying AI. Look at who benefits and who needs different support.
A question to consider: Which part of the work is slow because of missing knowledge, and which part needs a better process?
The practical suggestion is an application of the research, not a tested promise about Growthpreneur services.
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